383 Reviews Found
Confirmed Service Customer
Clean dealership. Fast service. My only complaint is that you advertise an $89.99 oil change and then when I pay the bill there is a $9 charge for "shop supplies". An oil change and tire rotation that used $9 worth of shop supplies. This is what turns customers off about dealerships. You can do better Serpentini. I will most likely use my free oil change next time and never come back.
Stephen F.
WOOSTER
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Confirmed Service Customer
They did a great job and everyone was so nice. Thank you to all.
Carol E.
WADSWORTH
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Confirmed Service Customer
I was great the techs really knew what they were doing
Alec Z.
PARMA
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Confirmed Service Customer
First class! Treated well and met expectations.
Barry F.
MEDINA
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Confirmed Service Customer
Mike was friendly, knowledgeable, and polite when I visited your dealership for an oil change this week. Checkout was smooth and efficient. Kudos to Mike and Serpentini for their customer service and service center team.
Sheryl H.
MEDINA
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Confirmed Sales Customer
Extremely professional, patient & very upfront. Knowledgeable about product
Sara S.
CUYAHOGA FALLS
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Confirmed Sales Customer
It was very nice. Great people there. Very good sales person
Paul C.
BERLIN HTS
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Confirmed Service Customer
Everyone very accommodating, told me what service was due on my car. Sales lady was excellent and got the numbers down to put me in a new lease.
Mark B.
SPENCER
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Confirmed Sales Customer
Mike was great at explaining everything and answering all my questions
Jennifer B.
MEDINA
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Confirmed Service Customer
was greeted right away and asked how they could help me. They offered me a seat in waiting area with coffee and snacks. my car was returned washed. Very pleasant experience.
Pamela F.
MEDINA
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Confirmed Service Customer
Very good service, friendly workers and get the job done quickly.
Kathleen S.
MEDINA
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Confirmed Service Customer
My experience was great. The service representative was very polite and knowledgeable and provided a great experience.
Gregory R.
MEDINA
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Confirmed Service Customer
Advisor Steve is great, did exactly what I wanted and got me out in a reasonable amount of time
Erik K.
VALLEY CITY
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Confirmed Service Customer
The gentleman that took care of me was great!
Terri O.
HINCKLEY