I have had my car serviced at Pat O'Brien South since I bought it there in 2013. This was the first time they tried to upsell me to the tune of $575.00. I did ask for a tire estimate and will probably buy my tires there. I cannot afford servicing of 575.00 all at once and I think they could have handled it better with spacing out the service and not all at once. I do love my Malibu and if I wasn't 80 years old would buy another one, but I still work to pay this one off.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (330) 460-0718 to discuss your concerns, as your satisfaction is of utmost importance to us.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Hi Kyle L Greear, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (330) 460-0718 to discuss this further.
John Mangan was awesome! He was very professional but not pushy. He made sure everything was completed on my Colorado as we had previously discussed. He then called on the next day he worked to see if we were satisfied with the work that was done. That is what you call customer service!! I think that John needs a bonus!!
Second disappointing experience with this dealership service department. Wife takes the truck in and they try to charge an additional $10 for the service. Have to question them to correct it. If she didn't call me she would have just paid what they gave her. I'm sure all that will come of this is a "sorry it won't happen again" . Just like the last time the truck was serviced and sat there for an hour because someone went to lunch instead of informing my wife the truck was done.