Confirmed Service Customer
Disappointed, I have already documented a concern/complaint and emailed your Serpentini service contact and also GM. I briefly explain: Since the very 1st service required your Serpentini location in Medina has been servicing my truck, after I purchased in Oct 2021. My truck at service time had 43K on the odometer. I reported that my truck was pulsating when braking down hill, the service advisor told me that the calipers were binding and all 4 brake rotors were warped and required to be changed, I asked him why this happened if you are doing a multipoint check, and part of your checks is "CHECK BRAKES/MEASURE FRONT AND REAR LININGS" as is stated in the multipoint vehicle inspection sheet. I was never informed of any issues in previous services pertaining this. And the answer to my question on why the calipers were binding by the service advisor was, they need clean and maintenance...I am taking my truck with you, a GM certified and trained center for that!! This cannot not be normal wear, I can't believe a set of rotors on this truck will last only about 40K miles. This vehicle is well taken care of, have all the required maintenance required and / or that the dash has reported, never hauled anything, never driven off road, it has only been driven in city. Bottom line, I ended up with a large bill, to remove and replace 4 rotors + clean and brakes adjust, for something your service center should've caught during inspection and that could've been prevented.
Jorge M.
MEDINA,
OH
Business Response
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